Is it offered a perpetual license or as a SaaS model?
The product is offered both perpetual license and as SaaS model, depending on the needs and the budget of the customer
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My software displays warning message for expiration date of the license
A warning message for expiration date can occur in either of the 2 occasions: · License expiration date - the warning message will occur in situations where the software is running on a temporary license. After the expiry date the software ...
What does the error message "Out of WIBU-BOX Expiration Time" mean?
The error message "Out of WIBU-BOX Expiration Time" means that your license has expired. Please contact our Sales Team at sales@playboxtechnology.com to purchase a perpetual license.
My dongle stopped working or got lost or stolen
After defective dongle has been verified by the Support Team, a replacement of the dongle is basically possible and a new one with a temporary 28-day license will be shipped to you. The temporary license will be extended to perpetual once you return ...
How can I upgrade my software?
If you are an existing user of our software modules, have valid annual maintenance and support license contract (ASM) and have a dongle, you can our Support Team at support@playboxtechnology.com and ask to get all of your PlayBox Technology software ...
When launching a PlayBox module it goes into DEMO version mode.
This probably means you have installed a wrong module version (demo version) or you have no permission for running this module. Verify the following: 1. Did you install the “normal” module (not a Demo version)? 2. Did you install everything under ...