Refund policy

Refund policy

We value all our customers and try to make their experience as enjoyable as possible by providing exactly what they need. That is why all our software and systems are available as trial versions with full functionality. Please make sure to familiarize yourself with the limitations of software features and versions on our website, try out the software of your choice, and review your results so that you can make an informed purchase decision.


Please note that we do not offer refunds in the following circumstances:

 

·        you are not  satisfied with the features (or lack of features) described on our website  and available in the trial version

·        you have reconsidered purchasing the software or the system

·        you no longer need  the software or the system

·        you do not like the software or the systems

·        you did not find a  particular feature you wanted

·        you found a software you like better after ordering the  purchase of PlayBox product

 

You may apply for a refund within 30 days after the purchase if you have any of the following issues with the software or software or the purchasing process:


1) The software has a persistent technical issue that our Support Team has been unable to resolve. If you have encountered a technical problem with the software or the system, you should contact our Support Team and provide a detailed description, screenshots of the issue, and any additionally requested information. Failure to provide the requested information will lead to rejection of your refund request. If your problem is not solved by the Support Team within 30 days, you may request a refund.

However, this refund policy is void if the customer fails or does not wish to implement the recommendations of the PlayBox Technology Support Team. 
This refund policy is equally void for workflow related issues, which have not been previously been agreed in writing with PlayBox Technology.

2) You accidentally purchased the same software/system  twice. If two orders for the same software/system are placed within 14 days of each other, one of the orders can be fully refunded. In this case, please provide your order numbers or transaction information for both orders.

3) Your annual subscription was renewed by mistake. If your annual subscription was not cancelled in good time and was renewed against your wishes, you may request a refund of the overpayment within 14 days of the renewal. Please note that only the last year of subscription can be refunded.

4) You experienced activation problems which were not solved in a timely manner. If you experienced a problem with software activation and our Support Team was unable to get back to you within 24 hours of your help request, you are eligible for a refund.


Please note that the above information is only applicable for electronic sales directly from PlayBox Technology and/or its website. Users who purchased our products from a partner you should contact the seller regarding the applicable refund policy.


    • Related Articles

    • Return policy

      Your satisfaction with PlayBox software, solutions and services is our primary goal. If you experience technical or other problems that cannot be solved , you can contact our Support Team by filling out a contact form or via email at ...
    • GDPR

      The GDPR section configures settings related to EU General Data Protection Regulation. In this section, the users can: - Enable/disable cookie notice for EU users: This is crucial for compliance with EU privacy laws. Consider implementing a ...
    • Installation of Cosmos or Mega ICX

      The link to the latest installation package of Cosmos or Mega ICX can be downloaded from PlayBox Technology UK Ltd website. 1. Download the file and follow the installation instructions 2. The configuration panel of Cosmos/Mega ICX and the App are ...
    • Menu Customization

      The customization of the menus is done here: Menus The section provides options configure the following menus: • Primary (movies, series, people, news, etc): This is the main navigation for your platform. Organize items in order of importance or user ...
    • Proper installation of PlayBox GPI Relay Card Driver

      In order to properly install the driver, first Driver Signature Enforcement would need to be disabled in Windows. This is done in the following steps: 0. In a cmd with admin privileges run the following command: bcdedit /set testsigning on 1. Open ...