My dongle stopped working or got lost or stolen
After defective dongle has been verified by the Support Team, a replacement of the dongle is basically possible and a new one with a temporary 28-day license will be shipped to you. The temporary license will be extended to perpetual once you return ...
What does the error message "Out of WIBU-BOX Expiration Time" mean?
The error message "Out of WIBU-BOX Expiration Time" means that your license has expired. Please contact our Sales Team at firstname.lastname@example.org to purchase a perpetual license.
Where can I find my WiBu Number?
Go to Control Panel on the machine where the WiBu dongle is plugged-in, double-click the WIBU-Key icon and the number will appear as a subnode of the USB branch
What are RTC and WBC files?
The *.rtc and *.wbc files are a snapshot of the current state of your WIBU-key (software protection device, also referred to as dongle), primarily mainly used to determine type of license installed on your system and for software diagnosing purposes.
How to create a RTC or WBC file?
To create an *.rtc file, you have to do the following: In Control Panel, launch the WIBU-KEY applet. Make sure that the dongle is visible on the server. Right-click on the title bar and choose Advanced Mode. Now, select the WIBU-BOX Context tab. ...